Shopping at the Huion Official Store is safe, fast, and convenient. We offer a variety of secure payment methods to make your shopping experience easier and completely safe. At the Huion Official Store, we guarantee your privacy and online security so you can shop with confidence.
We accept the following forms of payment:
Notes:
Creating an account enhances your shopping experience. With an account, you can save multiple shipping addresses, subscribe to our mailing list, track your order status, and even participate in our Affiliate Program! Additionally, you can use the same account to register your product on huion.com and earn points at Huion Community. Creating an account is simple and fast. Click here now to create yours.
If you made a purchase without logging in, don't worry! You can still retrieve your order by creating an account with the same email address you used when making the purchase. Once you've logged in, simply go to the "My Orders" page and click on "Retrieve Order". This will link your previous orders to your new account.
To use a coupon code for your purchase, add the product(s) you want to buy into your cart. You'll then be redirected to the shopping cart page where there is a section labeled "Coupon Code". Enter your code here and click on "Apply". The discounted price will automatically be calculated for you.
No worries! Just contact us right away after placing your order and we'll issue a partial refund for the difference back to your original payment account. Please make sure that when contacting us, you provide us with:
Note: If it has been more than THREE days since placing your order, we won't be able to apply any coupons retroactively. However, feel free to use it on future purchases instead!
You will receive an email confirmation containing all the details of your order once it has been processed.
There are two possible reasons for not receiving an email:
Please ensure that you have provided us with the correct email address and add huion.com to your whitelist to avoid missing out on important updates from us.
We understand that you're eager to receive your order, so we work hard to pick, pack, and ship it as quickly as possible. Once you click 'Place Order', we begin processing it immediately. If you need to cancel the order, please contact us within 24 hours of placing it. While we will do our best to intercept the order, we cannot guarantee this.
If the package is still in our warehouse and can be intercepted, we will cancel the order and issue a full refund.
If the package has been sent to our courier's warehouse but can still be intercepted, there will be an 8% restocking fee charged based on the product price. We will then cancel the order and issue a partial refund.
Unfortunately, if your package has already left our courier's warehouse, cancellation is not possible. However, don't worry - once delivered you may return your items according to our return policy.
Yes, during checkout, you can select from PayPal or Klarna. All two options offer the "buy now and pay later" feature.
Choose PayPal at checkout, then select Pay Later before picking a payment plan. For further details, please refer to PayPal.
Pay in 4 is always interest-free, with no late fees or sign-up fees. With Pay Monthly you may pay simple interest depending on your APR, you won’t pay any late fees or sign-up fees.
With Pay in 4, you’ll automatically be enrolled in autopayments at the time of purchase. With Pay Monthly you’ll have the option to enroll in autopay at the time of purchase, or any time afterward to make sure you never miss a payment. You can manage autopay within your account within the app or online.
Klarna is a trusted external payments service provider, who is offering flexible shopping and purchase experiences to consumers around the world. And they are committed to making customers feel safe while using the services, if you have any concerns about how Klarna uses your personal data, here is Klarna's Privacy Notice.
Here are the steps on how to pay with Klarna in 3 interest-free payments:
Step 1: Add products you love to your shopping cart.
Step 2: Select Klarna at checkout.
Step 3: Your purchase will be split into 4 equal payments. The first is due when your order is confirmed.
Step 4: The remaining payments will be automatically charged to your debit or credit card every month. No bills are sent and No interest or fees when you pay on time.
Good To Know: Pay in 30 days Interest-free for German customers. You can try it before you buy, up to 30 days later. No interest or fees. Find MORE INFORMATION.
Payments are collected monthly from the debit or credit card you provide at the time of purchase.
All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login
You may please contact Klarna Customer Service if you have any trouble with your payments, as Huion has no control over whether your payment with Klarna is accepted or not.
You can visit Klarna's website here to see all FAQs and to contact them directly.
Customers who do not use Paypal or Credit Card can choose Bank Transfer to make the purchase, which means that we can help you to place the order. To proceed with a bank transfer order, please contact us at service@huion.com first.
In the email, kindly provide the following details:
Once we confirm receipt of your payment via bank transfer, we will process your order for shipment. If payment is not confirmed within 5 working days after placing the order through bank transfer remittance, please contact our customer service team for assistance.
If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:
If you have checked all of the above, please try paying with another card.
Please refer to the instructions in the error message - we have tailored them to be as helpful as possible in every scenario. If there is no error info, try placing a new order or contacting us at service@huion.com.
Here are some common reasons for failed payments:
Please try the following troubleshooting methods: